Customer Service

Product Description

Tracker is an easily accessible, HP3000/9000 - resident software application for tracking the history of a customer's call, the subject of the call ...and its resolution:

Customer requestsProduct issuesService / installation issues
Workload managementIssue resolutionWork orders

The users of Tracker are typically:

Customer Service Representatives / ManagersAnswer Line Representatives / Managers
Help Desk Representatives / ManagersOperations Managers


Tracker is the solution to many applications ... including:

Automation of customer requests / resolutionsAutomatic escalation of issues
Tracking product issues and service historyLeveling workload within departments
Monitoring individual / departmental performanceCreation of trouble tickets
Identification of future problem areas; product, service, methodologyDocumentation of potential problem areas
Prioritization of customer requests / resolutions

Special Features

Tracker provides for the recording of many items including date and time, customer priority, promised due date, review date, complexity, resolution, status unlimited journal entries.

Additionally, Tracker provides:

Consulting ServicesHelp Desk ManagementAsset Management
General InformationWhat's New?Company Information

GBS Consultants, Inc.
17714 Littleleaf Court
Chesterfield, MO 63005
800-322-7007 dot636-530-1308
FAX 636-536-3071

Copyright © 1996 - GBS Consultants, Inc.

Graphics by Starck Associates
Model Trains by Brian Spanel